Complaints
If you believe you have a complaint against a Costs Lawyer you should first raise it through their complaints procedure. Under rules issued by the Costs Lawyer Standards Board (CLSB), the profession’s regulator, a Costs Lawyer is afforded eight weeks to resolve any complaint. If a complaint is not resolved to the satisfaction of the complainant in that period, the complainant may then refer it to the CLSB (for conduct complaints) or the Legal Ombudsman (for service complaints).
The code of conduct and practising rules applicable to a Costs Lawyer regulated by the CLSB can be located on the CLSB website.
Contacting the CLSB
- 0161 956 8969
- enquiries@clsb.info
- Costs Lawyer Standards Board, PO Box 4336, Manchester, M61 0BW
Contacting the Legal Ombudsman
- 0300 555 0333 (Monday – Friday: 8.30 – 5.30)
- enquiries@legalombudsman.org.uk
- Legal Ombudsman, PO BOX 6167, Slough SL1 0EH
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